PeopleSoft and JD Edwards Customers Claim More Than 90 Percent Satisfaction With Oracle(R) Support

UBS Study Finds That Most PeopleSoft and JD Edwards Customers Do Not Plan to Replace Their Applications and Continue With Oracle Support

ORACLE OPENWORLD, SAN FRANCISCO, Sept. 20 /PRNewswire-FirstCall/ -- Oracle (Nasdaq: ORCL - News) today announced that PeopleSoft and JD Edwards customer satisfaction has risen to more than 90 percent since the merger of the companies, according to research from Satmetrix. Since the integration with Oracle® Support, PeopleSoft and JD Edwards customers have experienced up to an 11 percent increase in satisfaction levels of technical and product problem response, resolution, and overall solution effectiveness.

In a separate study, UBS, one of the world's leading financial firms, surveyed 55 CIOs from mostly Fortune 1000 companies to gain a better understanding of technology spending trends in 2005 and beyond. The results indicate that more than 75 percent of PeopleSoft and JD Edwards customers are not looking to switch to other vendor solutions and will continue to renew support with Oracle. UBS claims that this high percentage indicates that customers are satisfied with Oracle's commitment to PeopleSoft applications.

"Customers continue to renew their support with Oracle and customer retention rates are the same as they were pre-merger," said Juergen Rottler executive vice president, Oracle Support and Oracle On Demand. "The feedback from our customers speaks for itself -- Oracle is successfully delivering on our commitment to create a superior ownership experience across all product lines."

"Transitioning to Oracle's PeopleSoft support has been seamless. I have confidence that my PeopleSoft solutions are secure with Oracle's support," said Mitch Myers, Operations vice president, FW Murphy.

More than 90 percent of PeopleSoft's developers and support professionals have joined Oracle. The combined organizations give customers access to the most advanced support organization in the world. The global support team drives better results for customers by helping deliver optimal performance for Oracle Applications, including the PeopleSoft and JD Edwards product lines.

Oracle Support provides integrated case resolution and escalation processes to more rapidly resolve product and technical issues. And, the combined expertise of Oracle application and technology support teams further reduces the steps and time to problem resolution. With Oracle Support, customers have a single point of contact for all support needs.

"Oracle support has been indispensable," Myers continued. "I get all the tools, updates and enhancements I need to drive my business success while also benefiting from the expertise of the leading information company."

Oracle continues to protect and increase the value of PeopleSoft and JD Edwards customer investments. The new Oracle Lifetime Support Policy (see related press release) provides access to technical support experts for all product lines for the duration of the product license and consists of three support components: Premier Support, Extended Support and Sustaining Support. Oracle's Premier Support, for the first time, provides a standard five-year support policy for Technology (Oracle Database and Oracle Fusion Middleware) and Applications products -- (Oracle Applications, JD Edwards and PeopleSoft.)

About Oracle Support

Oracle Support gives customers access to the most advanced support organization in the world. The global support team drives better results for customers by helping deliver optimal performance for Oracle Applications, including the PeopleSoft and JD Edwards product lines.

No other support organization can match Oracle's breadth and depth of technical expertise, advanced support technologies, or global reach.

About Oracle

Oracle is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com .

Trademarks

Oracle, JD Edwards, and PeopleSoft are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.

The above is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle's products remains at the sole discretion of Oracle.

--------------------------------------------------------------------------------
Source: Oracle Corporation

Printer Friendly

Email Page

Sponsor Message