Date Posted: 2/13/2002
Made2Manage Systems Receives 2002 WebStar Service Award For World Class Web Site Support
SOURCE: Made2Manage Systems Inc.
SAN DIEGO, Feb. 6 /PRNewswire-FirstCall/ -- Made2Manage Systems Inc. (Nasdaq: MTMS - news), a leading provider of comprehensive enterprise business systems for mid-market manufacturers, is one of five worldwide recipients of the prestigious 2002 WebStar Service Award from the Service & Support Professionals Association (SSPA), the leading industry association for service and support professionals.
(Photo: http://www.newscom.com/cgi-bin/prnh/20010323/M2MLOGO )
The award is given to the best service and support professionals worldwide that utilize the Web. Past winners have included Novell, PeopleSoft and Compaq.
The WebStar Service Award is presented to companies that excel and ultimately provide superior customer service through the Internet. The SSPA Advisory Board reviews, judges and selects the winners for the WebStar Award. Made2Manage Systems was chosen to receive the award due, in part, to the extensive functionality, ease of use and fast response time via its customer service Web site, M2M Expert (www.m2mexpert.com).
``During the last year, the number of support cases submitted via the M2M Expert Web site has grown from 15% to 45%, and attendance of virtual education courses has grown 400%,'' said M2M Expert manager, Todd Schulte, ``We are pleased that our customers are benefiting from this use of technology.''
``The WebStar Service Awards are another way for the SSPA to recognize exceptional customer service,'' said Bill Rose, SSPA Founder/Executive Director. ``Made2Manage excels in using the Internet to provide detailed customer service information to various sophisticated customers.''
``We are truly honored to receive this award,'' said Ray Vallillo, vice president customer support at Made2Manage Systems, ``Our Services and Support Group has worked hard to make our customers' total experience the best in the industry. From our Web support, to one-on-one analyst calls, this award demonstrates our commitment to utilize the latest technology to serve our customers.''
About SSPA
Founded in 1989, SSPA represents over 15,000 service executives in over 2200 support centers worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the Web portal of Supportgate at www.supportgate.com. Through these 'gates' you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance (SVA) and the SSPA Professionals Membership.
The Supportgate Web portal site is 'home' for service professionals and executives and features many opportunities such as the Membership Directory, Membership Dues Planners, Ask SSPA, SSPA Benchmarking, Member2Member Information Exchange, Expert Connections, SSPA Support Store, and SSPA Certification online Training and Testing.
It also contains Conference and Events Calendars, a Virtual Tradeshow, Industry News, Surveys, SupportWeek and a Vendor Directory. Supportgate is the home for the Software Technical Assistance Recognition (STAR) Awards, the WebStar Service Awards, the Recognition of Service Excellence (ROSE) Awards, SCP Site Certification and SSPA Certification. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an e-mail to info@supportgate.com.
About Made2Manage Systems Inc.
Made2Manage Systems helps mid-market manufacturers improve access to real-time information for their critical business decisions. The Made2Manage Enterprise Business System offers one complete integrated application solution for automating business processes from selling and design, finance and human resources, customer service and support, through scheduling and distribution. This end-to-end solution, which utilizes Microsoft-based technology, helps strengthen customer relationships, enhance collaboration throughout the supply chain and develop employees.
For the fifth consecutive year, Made2Manage Systems was named to MSI's ``Top 100 Software Vendors'' and for the fourth consecutive year to start magazine's ``Hottest Companies.'' Also, for the third time, the company was listed on Software Magazine's ``Top 500.'' Visit the Made2Manage Web page at www.made2manage.com. Made2Manage can be reached via e-mail at info@made2manage.com or by calling (800) 626-0220.
SOURCE: Made2Manage Systems Inc.
|
Email Page
|
Sponsor Message |
 |
|