Oracle(R) Announces Strategic Partnership With InQuira to Add Knowledge Management and Collaboration to Customer Service Solution

InQuira to Demonstrate Integrated Self-Service Solution at Oracle OpenWorld

SAN BRUNO, Calif., Sept. 16 /PRNewswire/ -- Oracle (http://www.oracle.com), the world's largest enterprise software company, today announced a new strategic partnership with InQuira, Inc. (http://www.inquira.com), a provider of integrated software applications for web self-service, agent-assisted support and enterprise knowledge management. The sales and product partnership brings to market a tightly integrated solution driving a seamless and valuable customer service experience across phone, web and community-based channels. Combining collaboration and web self- service with Oracle's applications, the integrated solution brings Enterprise 2.0 features into a best-in-class experience for consumers.

"InQuira's software complements and extends Oracle's software applications," said Anthony Lye, senior vice president of CRM at Oracle. "As the largest enterprise software company in the world, we are committed to providing the best solutions possible to our customers. On occasion that involves integrating our solution with other software providers. The integrated solution allows us to provide exciting new functionality that I expect will generate quite a bit of enthusiasm in the marketplace."

InQuira will showcase the integrated solution at the Oracle OpenWorld event at the Moscone Center in San Francisco beginning September 22nd, and will be featured in a keynote session led by Oracle Senior Vice President Anthony Lye, and in a breakout session led by Richard Caballero, VP Product Management, Service Products.

"A great customer experience is one that combines unstructured content with transactional content in a consistent fashion across channels. This new partnership with Oracle represents a natural evolution as companies adapt to customers' rising expectations to get to answers from the full breadth and depth of all enterprise content," said Mike Murphy, InQuira CEO. "We already have several customers that have integrated InQuira into their Oracle call center applications. With this new partnership, we extend that integration to additional Oracle products, adding knowledge management, findability, and collaboration capabilities that provide a seamless support experience across web, phone and community support channels, providing the cross-channel consistency that is a cornerstone of corporate strategy today."

About Oracle

Oracle (Nasdaq: ORCL - News) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.

About InQuira

InQuira, Inc. provides software applications for web self-service, collaboration, knowledge management, and agent-assisted support built from a common technology platform that makes it possible for companies to provide a consistent customer service experience across web, phone and community channels. Featuring tight integration of search, content management, collaboration and analytics, the InQuira platform ensures companies can author and harvest knowledge, make it accessible to the right people at the right time, and measure its effectiveness at resolving customer problems. Blue-chip customers include Nokia, 3M, Juniper Networks, RBS, Pitney Bowes, SprintNextel, and E*Trade. The company is headquartered in San Bruno, Calif. and can be reached at +1 (650) 246-5000 or via the Web at http://www.inquira.com.

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