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AS411 Community Home » Accounting Software » General Discussions » Collections Newbee wrote the following post on 9/17/2007 7:00:00 PM

I am currently working as a receptionist.

My boss has asked me to make collections calls.  (She thinks it falls under administrative duties)

I am not sure what it may entail.

I made calls at my last job as an office manager/accountant but i was never trained in collections. That job was for a small manufacturing company. I now work for a multimillion dollar software company and I am sure the approach and client facing would be much different.

any hints or tips would be much appreciated....

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