bruce wrote the following post on 8/7/2006 9:17:15 AM
Hi There-
The "1:1" you mention in your e-mail is actually the low side if the reseller will be providing installation, set-up, COA design, report design, etc services. It's not unusual to see softwasre:services ratios between 1:1 to 1:5. One approach you may want to ask your reseller to consider is conducting a detailed "fit analysis" with you. Note that I said, "with you" and not "for you" as this effort requires client participation to make it meaningful. Most resellers charge only a small fee for doing so the results, when done correctly, can (a) save the client money (b) provide the client comfort that the reselelr REALLY understands their needs and (c) helps the reseller refine their $$.
BLN