TSG Software and Service

TSG Software & Service, Inc. is a developer of manufacturing, distribution, and accounting software. We have been in this business for 20 years and have hundreds of users. Our typical customers are manufacturing and distribution companies across many industries with annual sales up to $50M. We have also provided solutions for the Oil & Gas industry and have developed specialized database applications for many customers.

It is our goal to provide our market with the most cost effective solution available. There are several factors which determine the overall cost of this type of software. The most obvious is the price. Ours is very competitive. But there are the additional costs of training personnel, and lost productivity time due to support issues. We provide on-site training of your personnel only after we have conducted an in-depth analysis of your operation. In this way your personnel are trained how to use the software as a tool to enhance their productivity. Our dedication to same day response to support issues minimizes the loss of personnel productivity. It is our belief that when you look at the total cost of ownership, our solution is easily the most cost effective available.

At TSG, we believe in forming personal relationships with our customers. The more we know about your operation, the better we can serve your needs. When you call TSG, you will speak with a person. If the right person isn't available, we'll get back to you as quickly as possible. Our customers are our most valued asset and form the foundation of our very existence.

Our full product line and our commitment to service are the primary reasons our business has been successful for so many years. This dedication to providing the best software service available has been and will continue to be our policy.

Providing excellent software service requires more than just dedication. The personnel servicing the customer must meet high standards, and the product must be capable of being serviced quickly without the risk of damaging or losing customers’ sensitive data.

From an operational standpoint, we have several mechanisms in place to maintain our level of service. We set up temporary backup procedures for our customers and train them to use them on a scheduled basis. We maintain a library of corrective software utilities to reset activity in the system in case of operator error or system failures, and we utilize a highly reliable telecommunications package for remote support. Our support options allow us to serve customers from a centralized support location or at their business site, whichever is needed.