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ThinMind Issue Tracking

By Shift Technologies, Inc.

Current Version: web-based
 
Product Description  

 

Overview
-------------------------------------------
ThinMind is an integrated administrative tracking solution that allows employees / contractors to enter and work issues from anywhere, at anytime.

Utilize the product suite, or select only the modules you need, to enter issues for clients / departments and projects on a single screen. Enter issues and updates as frequently as needed and view the history of each entry used to resolve items. Sort, group, or search for issues within the system. Also use predefined filters to work issue queues. As resources are assigned to resolve issues, enable employees / contractors to track their time as well.

Sign up today ... and allow your organization to collect and manage issues more efficiently and effectively.




General System Features
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- Pure internet architecture
- 100% web-based, no client installation
- Customize images and colors
- Configure alerts / notifications
- Enable auditing (before / after snap-shots of every transaction) **
- Configure security policies (password length, password expiration, etc)
- Configure / establish user roles / permissions
- Sort, search, and group in any list
- Consistent navigation throughout
- Built-in Help (screen level help, searchable help system, and system user guide)
- Support multiple currencies


Administration Features
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- Export data (XML, comma delimited, and Microsoft Excel formats)
- Post company or employee messages
- Configure issue status items
- Setup issue priorities
- Configure issue origins (email, phone, etc.)
- Setup issue types
- Take advantage of 10 classification fields to customize issue tracking
- Configure issue groups for issue assignment
- Allow contractors, partners, or vendors to enter issues


Entry Features
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- Copy issues to create new ones
- Enter issue updates, which are then appended to resolution log with time/date stamp
- Enter unlimited comments for an issue
- Enter status, type, source, and priority
- Mark issues as billable or non-billable
- Enter time expended to resolve an issue *
- Receive email when issue is assigned
- Send confirmation email to client / contact when issue is created or updated
- Associate issue with a client / department
- Associate issue with a project *
- Receive email notifications


Management Features
-------------------------------------------
- Send confirmation email to primary contact when issue is created
- Automatically notify employee of issue assignment
- Send closure email to primary contact when issue is completed
- Sort issue list
- Group issue list
- Use pre-defined issue filters (open issues, my open issues, all issues)


Reporting Features
-------------------------------------------
- Numerous reports provided
- Control access to reports through security roles



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Note: The vendor profile above for (ThinMind Issue Tracking
) is not written by Accounting Software 411. Information is provided and maintained by the vendor Shift Technologies, Inc. and/or by third party sources. Accounting Software 411 confirms basic company data prior to posting a profile. The above information is not a review or endorsement by Accounting Software 411 of the product.



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