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Ei Dynamics Block

ThinMind Issue Tracking

By Shift Technologies, Inc.

Current Version: web-based
Product Description  


ThinMind is an integrated administrative tracking solution that allows employees / contractors to enter and work issues from anywhere, at anytime.

Utilize the product suite, or select only the modules you need, to enter issues for clients / departments and projects on a single screen. Enter issues and updates as frequently as needed and view the history of each entry used to resolve items. Sort, group, or search for issues within the system. Also use predefined filters to work issue queues. As resources are assigned to resolve issues, enable employees / contractors to track their time as well.

Sign up today ... and allow your organization to collect and manage issues more efficiently and effectively.

General System Features
- Pure internet architecture
- 100% web-based, no client installation
- Customize images and colors
- Configure alerts / notifications
- Enable auditing (before / after snap-shots of every transaction) **
- Configure security policies (password length, password expiration, etc)
- Configure / establish user roles / permissions
- Sort, search, and group in any list
- Consistent navigation throughout
- Built-in Help (screen level help, searchable help system, and system user guide)
- Support multiple currencies

Administration Features
- Export data (XML, comma delimited, and Microsoft Excel formats)
- Post company or employee messages
- Configure issue status items
- Setup issue priorities
- Configure issue origins (email, phone, etc.)
- Setup issue types
- Take advantage of 10 classification fields to customize issue tracking
- Configure issue groups for issue assignment
- Allow contractors, partners, or vendors to enter issues

Entry Features
- Copy issues to create new ones
- Enter issue updates, which are then appended to resolution log with time/date stamp
- Enter unlimited comments for an issue
- Enter status, type, source, and priority
- Mark issues as billable or non-billable
- Enter time expended to resolve an issue *
- Receive email when issue is assigned
- Send confirmation email to client / contact when issue is created or updated
- Associate issue with a client / department
- Associate issue with a project *
- Receive email notifications

Management Features
- Send confirmation email to primary contact when issue is created
- Automatically notify employee of issue assignment
- Send closure email to primary contact when issue is completed
- Sort issue list
- Group issue list
- Use pre-defined issue filters (open issues, my open issues, all issues)

Reporting Features
- Numerous reports provided
- Control access to reports through security roles

Contact Information
Support: phone: 866-610-8446
Sales & Marketing: phone: 866-610-8446
Target Customer Profile:  
Any small, medium, or large organization looking for a web-based easy to use solution.
Download/Demo Available: No
Average Price:   Monthly Rate
(based on a single location: 1-5 users)
Target Business Size:   Medium ($1 - $25 million Revenue)
No. Installations: 1,000-5,000
Target Country(s):
United States
Target Industry(s): (Horizontal)
Certification Program: No
Implementation Services: Not Required
Avg. Implementation Period: 0-5 days
Support Services: Context Sensitive Help within System
Person to Person Phone Support
Printed Manuals
ASP/Hosted Solution: Yes
Client Operating
IE Explorer
Fire Fox/Other Browsers
Windows ME
Windows NT Workstation
Windows 2000
Windows XP
Windows CE
WIN 3.x
WIN 95
WIN 98
Windows 7
Windows 2008
Windows Vista
Server Operating
Not Applicable
Development Tools: Other
Database(s) Supported: Other
User Interface: Web Browser
Customization: No
Industry Standards
Not Available
Business Functionality
General Classification: Service Management
Service Management
- Call Entry/Dispatch Switch Board
- Job Tracking
- Work Orders
System Independence: Stand-a-Lone
Additional Information:  

This product integrates to the following other solutions...
Other solutions that integrate with this product...

Note: The vendor profile above for (ThinMind Issue Tracking
) is not written by Accounting Software 411. Information is provided and maintained by the vendor Shift Technologies, Inc. and/or by third party sources. Accounting Software 411 confirms basic company data prior to posting a profile. The above information is not a review or endorsement by Accounting Software 411 of the product.

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