Managing CRM Processes for ISO Certification

In the world of an ISO certification, the entire organization becomes a fundamental stakeholder in continuous improvement and quality systems. Businesses going through this process need to ensure that the entire organization becomes a part of the ISO certification, without creating separate isolated and fragmented electronic and manual ISO manuals, policies and procedures.

Event Information:

Event Type:	Webcast
Date(s):	7/31/2007 to 7/31/2007
Time:	2:00 PM - 3:00 PM
Address/Location:
Country:	USA

Any organization that has an ISO9000 certification understands the need for customer feedback, as a primary input into continuous improvement. When looking into CRM applications available in the industry today, the focus, for the most part, tends to fall into sales opportunities and sales force automation, without much emphasis on seeking ways to include customers and their interactions into the very fabric of the organization.

In this presentation you will experience how Exact e-Synergy provides end-to-end insight into an entire customer life-cycle, all within one application suite.

This webinar session is centered on the maintenance of ISO9000 certification with an eye on continuous improvement.

----------------------------------------------------------
Press Contact Info:
Exact Software Americas
Exact Software
Phone: 800.468.0834 ext. 2650
Fax: 866.544.5456
Email: doris.dunn@exactsoftware.com
Website: http://www.exactamerica.com/esynergy/webinarform.php?date=July-31&source=AS411

About Exact Software
Exact Software's America product line consists of e-Synergy, a Web-based collaboration platform that unifies all resources within an organization – people, knowledge, workflow, financials, logistics and projects – in a single database and interface; Macola ES, a next generation ERP software solution that utilizes native business process management (BPM) tools to allow organizations to define business rules and exceptions as part of a daily routine; the Progression Series, an innovative ERP solution designed to help organizations control inventory, process orders and plan material and resource usage. Exact also offers industry specific solutions for credit management, and Exact Field Service industries; Exact Event Manager, a business activity monitoring (BAM) and exception management solution that tracks events and conditions within an organization, allowing corrective measures to be taken before such events may effect business; and Exact Business Analytics a vital element to a successful Business Intelligence solution is tight integration with the enterprise resource planning (ERP) system.

Printer Friendly

Email Page

Sponsor Message