Date Posted: 8/15/2006
Cougar Mountain Software Launches New Support Services
Services Include On-Site Installation, Priority Phone Support and a Wellness Program
August 1, 2006 BOISE, IDAHO – Cougar Mountain Software, publisher of accounting software for small to mid-sized organizations, announces the launch of three new services to make it even easier for businesses to implement and maintain Cougar Mountain Software products.
“Most of our mid-sized business customers don't have a full-time IT staff person to do these kinds of tasks,” says Cary Welsh , Chief Operating Officer. “By offering these services to our customers, they save money and the hassle of finding an IT consultant. Our goal is to take the worry out of setting up and maintaining their accounting infrastructure.”
The three services include:
• On-site Installation – provides installation of customer equipment, such as computer networks and cable, servers, workstations, as well as point of sale equipment like cash registers, card readers, scanners and printers.
• The Wellness Support Program – provides troubleshooting, guidance, and telephone assistance on a quarterly basis to help facilitate smooth and productive operation of Cougar Mountain software solutions. Once each quarter, Cougar Mountain Software will perform a one-hour evaluation to analyze and enhance hardware and software functionality for optimal performance. Services include the clean-up of temporary folders, checking for viruses and spyware, checking for critical software updates, re-indexing files, as well as providing consultation for year-end closing and setting up back-ups.
• Priority Phone Support – provides immediate access to dependable, expert advice for time-critical production issues. Customers with Priority Phone Support can access Cougar Mountain 's telephone support team 12 hours a day, Monday through Friday, and receive fast response to critical problems from the next available Senior-Level Support Specialist. Customers also have 24-hour access to Cougar Mountain Software's Customer Service Center , a comprehensive online web support resource, which provides extensive product and support information and online account and case management.
For additional information fill out our contact form and a sales representative will contact you or call us at (800) 388-3038.
About Cougar Mountain Software
Founded in 1982, Boise-based Cougar Mountain Software publishes accounting software, software for nonprofit organizations, and point of sale software and hardware. Cougar Mountain has provided the software answer for more than 20,000 national clients across a variety of industries. Cougar Mountain is ranked among the industry’s top PC software developers in the nation.
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