Date Posted: 8/2/2005
Dexter + Chaney Releases Advanced Dispatch Schedule For Its ForeFront Construction Management Software
Streamlines dispatching and service operations
SEATTLE, July 28, 2005: Dexter + Chaney has released an advanced dispatch schedule for its Forefront® Construction Management Software that helps make service technicians more efficient and enhances customer service by streamlining dispatching and service operations. The advanced dispatch schedule is part of Forefront’s Work Order module, which provides a complete billing, tracking and dispatch system for construction companies that perform service work. Work orders fully integrate with the rest of Forefront, including purchasing, payroll, inventory, billing and jobs.
The advanced dispatch schedule’s “drag and drop” functionality enables users—with a few clicks of the computer mouse—to schedule or reschedule service calls, change the estimated length of an individual call and assign work orders to multiple technicians. The schedule features user-defined color-coding to vividly display key information such as dispatch status, call priority, and status of the technician assigned to the call. That saves time for dispatchers and improves customer service.
Forefront’s advanced dispatch schedule replaces manual dispatch systems familiar to many contractors. “Most service contractors use a combination of large, dry-erase boards, Post-It Notes or Excel spreadsheets to run their dispatch operations—or even rely on information that exists in someone’s head,” said John Chaney, Dexter + Chaney co-founder and president. “As a result, there is no companywide visibility. Forefront’s advanced dispatch schedule changes that.”
The advanced dispatch schedule is available in Forefront Version 12 for SQL databases.
ABOUT DEXTER + CHANEY
More than 1,000 construction companies throughout the United States use Dexter + Chaney’s ForefrontÒ Construction Management Software. Forefront includes 30 integrated modules that handle project management, construction accounting, service management, human resources, document imaging, remote connectivity and data sharing. Companies that use Forefront report they have improved profitability and have grown their businesses more than 300 percent without adding accounting staff.
Forefront placed first overall in the Job Costing/Accounting/Payroll Applications category of the Construction Financial Management Association (CFMA) 2004 Information Technology Survey for the Construction Industry, fifth edition. Dexter + Chaney also finished first in service-management software for the specialty-trades category. More than 3,500 total users make use of Forefront’s Document Imaging component, which addresses a typically painful problem for contracting firms: giving management, office staff and project managers the fast access they need to important documents like AP invoices, change orders, payroll timecards, contracts and others.
For more information about Dexter + Chaney or Forefront, contact Brad Mathews, Vice President of Sales and Marketing, Dexter + Chaney, 9700 Lake City Way NE, Seattle, WA 98115-2347; phone: 800-875-1400 or 206-364-1400; fax: 206-367-9613; e-mail: info@dexterchaney.com; www.dexterchaney.com.
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