AlarmKey Starts Live Online Support

(BELLMORE, New York – November 30 th , 2005) – Software developer Reliable announced today that it will begin giving support to the users of its AlarmKey software via live online chat. The online support will be available from
9 am – 6 pm (EST).

Reliable will still maintain its traditional support lines of phone and e-mail, but this new method will allow for quicker feedback for customers.

Live online chat support is becoming a standard customer service tool for technology companies. “Customers typically want quick, accurate, and convenient support. Support via chat fulfills all those requirements,” said Veeral Lakhani;
VP of Marketing & Sales at Reliable.

Live Chat Support has seen a boom in the technology industry and Reliable predicts that a greater portion of questions relating to AlarmKey will be answered through Live Chat Support. If chat proves successful, Reliable will also apply the technique to its other product lines.

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