Geac launches industry's first 'closed loop' business performance system for the service industry

Service Management Europe (SME) 4-6th October Stand 1260, Hall 3 Birmingham NEC

STUDLEY, UK, Oct. 6 /CNW/ - Geac(R) (TSX:GAC and NASDAQ:GEAC), a global enterprise software company, is using SME to unveil BlueStream, the first integrated enterprise system to meet the diverse needs of service businesses. Unlike the multitude of point solutions available which are geared to operational efficiency, BlueStream accesses multiple data sources to provide control and feedback on both the operational and financial performance of a service business. BlueStream is also designed to help increase profitability, help plan and execute effectively; ensure compliance; and gain competitive advantage. It has been developed for equipment and facilities service companies that configure, sell, supply, install, maintain or repair equipment used by other businesses.

BlueStream provides clear answers to many questions, such as: How was the product made and to what specification? What is the product's service and maintenance history? How profitable is each customer service contract? Which is the company's most profitable branch/operator? How is the entire service business performing against the corporate plan?

Keith Palmer is sales and marketing director for Romec - which uses BlueStream to help manage its vast mobile service team of over 1000 engineers and team leaders. He said: "BlueStream provides a single version of the truth which is mission critical as we are completely accountable to our customers. For the Royal Mail Group, for instance, we have to meet 26 key performance indicators (KPIs). Using our previous manual system this would have been a nightmare to monitor and we would have undoubtedly incurred numerous penalties. But due to our extensive use of BlueStream we're able to satisfy our customers' stringent audit requirements."

BlueStream - for the board:

Simon Hallam, BlueStream product manager at Geac, said:

"Corporate Social Responsibility is taking pole position in the minds of many Chief Executives as they need to be able to set and execute against clear targets in all areas of operations and finance to support corporate policies. BlueStream enables companies to audit and demonstrate compliance to their customers, employees and shareholders as well as statutory and financial authorities. Chief Executives can now marry operational performance and corporate governance throughout day-to-day activities using BlueStream."

Building on years of experience in mobilising field forces, Hallam continued: "Whilst there are many excellent point solutions available today on the market, BlueStream is the only comprehensive approach that satisfies the needs of the service business from the CEO in the boardroom to the engineers on customer site."

BlueStream - for the service manager

Geac has been operational in the field service management market for over 15 years and provides rich functionality for the service manager and field operatives. BlueStream facilitates:

- equipment build, configuration, installation, removal and
refurbishment
- finished goods, spares and service parts inventory planning,
replenishment and purchasing control - equipment, accessory and spare
parts sales and delivery
- warranty and service agreement creation, maintenance and invoicing
- customer service department and customer self-service activities
- mobile and depot technician scheduling, allocation, communication and
reporting
- risk management (Health & Safety compliance)

About Geac

Geac (TSX: GAC, NASDAQ:GEAC) is a global enterprise software company that addresses the needs of the Chief Financial Officer. Geac's best-in-class technology products and services help organisations do more with less in an increasingly competitive environment, amidst growing regulatory pressure, and in response to other business issues confronting the CFO. Further information is available at http://www.geac.com or through e-mail at info(at)geac.com.

This press release may contain forward-looking statements of Geac's
intentions, beliefs, expectations and predictions for the future. These
forward-looking statements often include use of the future tense with words
such as "will," "may," "intends," "anticipates," "expects" and similar
conditional or forward-looking words and phrases. These forward-looking
statements are neither promises nor guarantees. They are only predictions that
are subject to risks and uncertainties, and they may differ materially from
actual future events or results. Geac undertakes no obligation to update or
revise the information contained herein. Important factors that could cause a
material difference between these forward-looking statements and actual events
include, among other things: our ability to increase revenues from new license
sales, cross-sell into our existing customer base and reduce customer
attrition; whether we can identify and acquire synergistic businesses and, if
so, whether we can successfully integrate them into our existing operations;
whether we are able to deliver products and services within required time
frames and budgets to meet increasingly competitive customer demands and
performance guaranties; risks inherent in fluctuating international currency
exchange rates in light of our global operations and the unpredictable effect
of geopolitical world and local events; whether we are successful in our
continued efforts to manage expenses effectively and maintain profitability;
our ability to achieve revenue from products and services that are under
development; the uncertain effect of the competitive environment in which we
operate and resulting pricing pressures; and whether the anticipated effects
and results of our new product offerings and successful product implementation
will be realized. These and other potential risks and uncertainties that
relate to Geac's business and operations are summarized in more detail from
time to time in our filings with the United States Securities and Exchange
Commission and with the Canadian Securities Administrators. Please refer to
Geac's most recent quarterly reports available through the website maintained
by the SEC at www.sec.gov and through the website maintained by the Canadian
Securities Administrators and the Canadian Depository for Securities Limited
at www.sedar.com for more information on risk factors that could cause actual
results to differ. Geac is a registered trademark of Geac Computer Corporation
Limited. All other marks are trademarks of their respective owners.

For further information

Media Contacts: Nina Wainwright, Citigate Dewe Rogerson, +44 (0)1604 232223, nina.wainwright@citigatetedr.co.uk
Richard Moore, Geac, +44 (0) 1527 496189, richard.moore@geac.com

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Source: Geac Computer Corporation Limited

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