ACS Customer Surveys Give High Marks to MANAGEMENT Plus™ Customer Support

MADISON, Wis, March 14, 2005, – American Computer Software (ACS), the leading provider of property management software, today announced that internal customer surveys conducted throughout 2004 resulted in consistently high scores for overall customer support.

Property managers implementing MANAGEMENT Plus™, the industry’s most comprehensive WindowsÒ-based property management software, were asked to provide scores for their ACS customer service experiences. A recent client satisfaction survey organized by the National Multi Housing Council (NMHC) reported clients’ growing focus on superior support. Out of more than 1,600 completed surveys:

· 98 percent said ACS representatives were friendly and personal
· 97 percent said ACS representatives correctly resolved the issue
· 97 percent said ACS representatives listened diligently to their issue
· 96 percent said ACS representatives demonstrated excellent product knowledge
· 96 percent said ACS representatives understood their issue

“The results of our internal customer survey illustrate our unique commitment to providing unparalleled support in-person, over the phone or via email,” said Tim Schaefer, CEO of ACS. “With a recent client satisfaction survey organized by the National Multi Housing Council (NMHC) reporting that clients are focusing heavily on superior support, we aim to continue are strong relationships with clients through fast, professional customer service.”

About MANAGEMENT Plus™
Designed by property management and software development veterans, MANAGEMENT Plus™ stands as the industry’s most comprehensive Windows-based property management software. From processing move-ins and move-outs, to creating reports, tracking marketing efforts and organizing vital compliance information, MANAGEMENT Plus provides property managers with the key to enhanced data management. Built-in wizards accompany unparalleled customer support, allowing for an easy transition to computerized, integrated management software. MANAGEMENT Plus quickly increases efficiency and gives the property manager true control.

MANAGEMENT Plus nearly eliminates user error and streamlines daily processing. Its versatile Lease/Tenant List provides quick access to information while also serving as a central portal for tenant processing. MANAGEMENT Plus™ is a complete compliance solution and the only solution that can handle multiple subsidy layers with one simple certification process: Tax Credit, all project-based HUD subsidy types, HOME and Bond. MANAGEMENT Plus works with the accounting program of your choice, offers superior work order/maintenance processing, and features the industry’s most robust solution for affordable housing processing. Visit the American Computer Software Web site at http://www.acsoftware.com.

About ACS
American Computer Software (ACS) is the leading provider of property management software, providing cost-cutting solutions for over one million units since 1968, including subsidized, tax credit, residential, military, commercial and various other types. Headquartered in Madison, WI, ACS is a privately-held company boasting several industry awards for its Windows-based MANAGEMENT Plus™ solution, including the prestigious 2004 JPM Readers’ Choice Award.. Offered as a standalone product or integrated with Microsoft Great Plains Business Solutions, QuickBooks and numerous other accounting solutions, MANAGEMENT Plus allows property managers to easily streamline otherwise burdensome compliance, accounting, maintenance and marketing tasks.

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