ACS Announces Client Transition Service Department For MANAGEMENT Plus™ Customers

MADISON, Wis, August 19, 2004, – American Computer Software (ACS) today announced its Client Transition Service (CTS) department designed to provide customized assistance for customers implementing the award-winning MANAGEMENT Plus property management solution. Bridging the gap between customer support and sales, the CTS department was formed after a twelve-month experimentation period.

Based in the ACS corporate office, the CTS team provides in-person and telephone support for customers in need of MANAGEMENT Plus software training and implementation. Illustrating the ongoing ACS commitment to assist customers as effectively and cost-efficiently as possible, the CTS team tailors its services to each individual customer, providing unparalleled training not available through competitive property management solutions. MANAGEMENT Plus software allows property managers to quickly streamline daily tasks and organize countless records for maintenance, accounting, marketing, etc.

“I am amazed that after just two hours of training with the ACS Client Transition Service team that I have learned how to set up a complete property profile, close a month, enter rent receipts and move in or out residents,” said Deborah McCoy, regional asset manager for St. Armands Partners. “I am very pleased with the ease of the system and the checks and balances that are in place to be sure our deposits balance to the entries. Our CTS trainer was very pleasant to work with and answered every question I had. Even with just the two hours of training we have already had, I will have my property up and running by July 1st.”

“The formation of the ACS Client Transition Service underscores our commitment to listening to customers and determining their individual, customized needs,” said Nicole Levin, director of sales and client services at American Computer Software. “We understand the struggles that can exist in implementing new software, and we know how to help make that transition easier for our clients. Our CTS team works with our clients through the entire implementation phase, so they can start benefiting from the software immediately, from determining how to set up the software to best meet their business needs to training the users on how to manage their daily workflow. Unlike competitive offerings, ACS prioritizes the customer’s experience and minimizes delays and frustration through available one-on-one training and on-site assistance focused on efficiency and cost-savings.”

For more information on the CTS Team or MANAGEMENT Plus, contact ACS directly at 800-527-9449.

About MANAGEMENT Plus™
Designed by property management and software development veterans, MANAGEMENT Plus™ stands as the industry’s simplest, yet most comprehensive Windows-based property management software. From processing move-ins and move-outs, to creating reports, tracking marketing efforts and organizing vital compliance information, MANAGEMENT Plus provides property managers with the key to enhanced data management. Built-in wizards accompany unparalleled customer support, allowing for an easy transition to computerized, integrated management software. MANAGEMENT Plus quickly increases efficiency and gives the property manager true control.

MANAGEMENT Plus nearly eliminates user error and streamlines daily processing. Its fully-functional Lease/Tenant List provides quick access to information while also serving as a central portal for tenant processing. MANAGEMENT Plus works with the accounting program of your choice, offers superior work order/maintenance processing, and features the industry’s most robust solution for affordable housing processing. Visit the American Computer Software Web site at www.acsoftware.com.

About ACS
American Computer Software (ACS) is the leading provider of property management software, providing simple, cost-cutting solutions for over one million units since 1968, including residential, subsidized, tax credit, commercial, military and various other types. Headquartered in Madison, WI, ACS is a privately-held company boasting several industry awards for its Windows-based MANAGEMENT Plus™ solution. Offered as a standalone product or integrated with QuickBooks, Microsoft Great Plains Business Solutions or numerous other accounting solutions, MANAGEMENT Plus allows property managers to easily streamline otherwise burdensome accounting, maintenance and marketing tasks.

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