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Date Posted: 6/25/2003

Made2Manage Systems Earns Back2Back Accolades From Association of Support Professionals

Company Wins Association of Support Professionals' Sixth Annual "Ten Best Web Support Sites of 2003" Competition for Excellence in Online Service and Support for Second Consecutive Year

INDIANAPOLIS--(BUSINESS WIRE)--June 23, 2003-- Made2Manage Systems Inc. (Nasdaq:MTMS - News), a leading provider of enterprise software for small and midsize manufacturers and distributors with revenues less than $250 million, today announced the second consecutive selection of M2M Expert, the company's customer support Web site, to the Association of Support Professionals' (ASP) "Ten Best Web Support Sites of 2003" listing. ASP's annual competition aims to honor excellence in online service and support. Other winners joining Made2Manage Systems are BEA Systems, Crystal Decisions, Dell Computer, Hewlett Packard ITRC, Macromedia, Mentor Graphics, Novell, Xinlinx and eHelp.

"Made2Manage has created one of the richest and most technically sophisticated Web support sites we've seen, especially among smaller companies," said ASP executive director Jeffrey Tarter. "The developers have done a commendable job of integrating the site with the rest of the company's systems, so that the user experience is virtually seamless."

ASP's "Ten Best Web Support Sites of 2003" were selected by a panel of judges with expertise in Web support design and implementation. Judges rated and evaluated applicant sites in the following areas: overall usability, design and navigation; knowledgebase and search implementation; interactive features; personalization; and major site development challenges. Made2Manage Systems, eHelp and other companies earned ASP's "Ten Best Web Support Sites of 2002" honors.

"Made2Manage Systems continues to build on its history of creatively delivering excellence in services and support," said Dave Wortman, CEO of Made2Manage Systems. "It has been our ongoing focus to provide our small and midsize customers, who often have limited bandwidth and IT experience, with intuitive, cost-effective resources focused on helping them make the most out of their enterprise business systems. To be an award winner across various industries reinforces that our service delivery continues to be cutting-edge."

One of five companies worldwide to receive the Service & Support Professionals Association's "WebStar Service Award for World Class Web-based Support" in 2002, Made2Manage Systems offers its customers comprehensive tools to ensure success before, during and after implementation. With 24/7 online support via a vast knowledgebase and a robust online training curriculum through M2M University, M2M Expert provides tools that serve and support the unique needs of Made2Manage customers and help them gain immediate returns on their enterprise software investments. New customers with limited IT resources and/or experience use M2M Expert to easily master their systems, while veteran users reference M2M Expert to stay up-to-date on new features and functionality that will further optimize their operations.

"The M2M Expert team has avoided resting on the laurels of last year's awards," said Melody Lowder, M2M Expert group leader. "We've had a very exciting year pushing the envelope--completely redesigning the site and adding new functionality across the board. We know that to remain an award-winning service and support Web site, our team needs to continue blazing trails and finding solutions that meet and exceed our customers' expectations."

About Made2Manage Systems Inc.

Made2Manage Systems delivers a comprehensive enterprise business system designed specifically for the unique needs of small and midsize manufacturers and distributors. The company's extensible, end-to-end solution and award-winning customer services are designed to evolve with a manufacturer's individual business environment while protecting the original technology investment. Real-time scheduling and information retrieval capabilities help manufacturers maximize shop floor throughput and profitability, communicate more effectively with business partners across the supply chain, and quickly access meaningful data to make critical business decisions. With more than 25,000 licensed users, Made2Manage works with discrete manufacturers and distributors servicing a variety of industries, including fabricated metals, industrial and commercial machinery, electronics, and rubber and plastics products. Visit the Made2Manage Systems Web site at Made2Manage Systems may be reached via e-mail at or by calling (800) 626-0220.

Made2Manage Systems Inc.
Melissa Bigam, 317/249-1270

Source: Made2Manage Systems Inc.

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