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Date Posted: 6/13/2001

Customer service improves dramatically with new Call Manager software

 
 
Press Release
Date: June 13, 2001
For Immediate Release

Contact: Include Software Corporation, Nannette Fohs
Web site: www.include.com
Email: sales@include.com
800.475.0311

CUSTOMER SERVICE IMPROVES DRAMATICALLY WITH NEW CALL MANAGER SOFTWARE

Laurel, Maryland

Include Software Corporation announced today the release of Asset Call Manager, a software module that makes it easy to empower those who answer the phone and schedule service work orders and proposals. Call logging, on-screen client lookup, quick client adding, speedy service work order creation, and built in html call scripting are combined to make this a powerful customer service tool for busy companies.

Product Capabilities

Designed for a busy and fast paced environment, Asset Call Manager addresses a key aspect of customer service businesses, the phone call. When a call comes in, customer information is easily found by name, telephone number, or account number. Customer accounting history is displayed instantly. New leads are added to the system and routed either to the sales manager or the appropriate sales person, designer, or estimator. Where appropriate, service work orders are generated. If the call is from someone who needs a design or an estimate, an entry is made in the sales tracking system in one step.

Bill Seven, President of Include Software Corporation, said "Service oriented firms have always been vitally concerned with maintaining good customer service, so we focused on creating a tool that would give instant, positive results. Call Manager helps eliminate lost phone messages and forgotten service calls."

Unlike other programs, Call Manager has the capability to track prospect-related information as well as client information. Sales teams can then plan effective follow-up strategies and not forget what needs to be done, when. Calls are even logged as to who took the call, the duration of the call and the pending result code is generated based on the output from the call for better staff management.

Description of Asset Business Software

Companies nationwide have selected Include Asset as their number one choice for business management software. Asset integrates accounting, estimating, payroll, inventory, and scheduling software into a powerful solution.

Asset creates accurate estimates quickly and easily with an unlimited database that is you tailor specifically to your business. When the estimate is sold, Asset uses it to create purchase orders, materials lists, job schedules and accounts receivable invoices. Reduce your overhead costs and costly mistakes by using Minnow portable hand-held data units to eliminate repetitive time-card entries.

Include Asset is designed for businesses that realize the advantage of up-to-the-minute project information and accurate job-costing details. Flexible financial statements can address multiple profit centers specifically tailored to existing and future business operations.

CD Software Demonstration Available

To learn more about Include Asset and Minnow software, you can request a demonstration on CD by calling 800.475.0311 or contacting Include Software Corporation through its Web site at www.include.com.
 
 


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