Sybiz Focuses Vision on Customers

Australian Accounting software pioneer Sybiz has extended its flagship Vision solution with a breakthrough module that is able to manage and track every aspect of the relationship with the customer.

The integration of Sybiz Vision CRM overcomes the time-consuming and cumbersome problem of managing multiple customer databases throughout an organisation.

Sybiz Vision's CRM (Customer Relationship Management) integrates with the Sybiz Vision accounting system and Microsoft Office software suite in order to:
* Assist office productivity by tracking incoming calls and emails as well as providing one-click dispatch of emails, letters and faxes to customers.
* Enhance service follow-up by linking tasks to customers.
* Forecast sales based on lead probabilities and analyse sales graphically by industry, source of lead etc. to give you top value for your marketing dollar.
* Schedule bookings for seminars and customer visits with an integrated calendar.
* Provide instant customer and product information to make telemarketers more effective as well as organising and facilitating telemarketing campaigns.

Sybiz Vision CRM also provides seamless updating of the Vision accounting database, providing complete integration between an organisation's marketing and financial systems.

Sybiz Software managing director Peter Lucas said Vision CRM enabled companies to increase sales by developing a complete and efficient relationship with customers.

"The Sybiz CRM module provides a unified view of the customer, a complete transformation of the role of an accounting solution within organisation," he said.

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