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Date Posted: 8/9/2010

Drake Software Opens New Call Center in Hayesville, NC

 
 
HAYESVILLE, NC (August 9, 2010) - - Drake software, a leading supplier of tax preparation software to tax professionals throughout the United States, will be opening a new call center in Hayesville. This call center, an addition to the call centers in Franklin and Sylva, NC, is responsible for providing technical support to software users.

The new center will open on October 1, 2010 and is equipped with workstations to accommodate up to 25 customer service representatives per shift. This support center will be linked to the Franklin center via high speed fiber provided by Blue Ridge Mountain EMC. This will allow Drake to handle both voice and data traffic in a seamless environment. Simply put, those representatives who work in Hayesville have the same benefits and resources as those in Franklin, thanks to BRMEMC and BalsamWest. Drake Software currently has 315 employees with 160 of those positions in customer service.

“It is a great day in Clay County when we can leverage technology that will enable economic growth and provide jobs,” said Alan Keling, Vice President of Customer Service at Drake Software. He added, “As we grow and expand we’ll have the ability to access skilled employees in areas that were traditionally dependent on the manufacturing sector for economic livelihood.”

Drake Software is well known for their superior customer support and electronic filing. Last year, Drake Software customers electronically filed over 15 million federal and state accepted returns, and customer service representatives were able to assist over 30,000 customers with an average wait of less than seven seconds.

About Drake Software
For over 33 years, Drake Software has provided tax preparers the tools they need to build their business and attract new clients. Today, over 30,000 customers use Drake Software. Drake delivered over 15 million federal and state accepted returns last year. The company continues to meet its goals of customer satisfaction and product improvement by encouraging open customer feedback, listening closely to evaluations from industry authorities, and backing the product with a knowledgeable and innovative programming and support team.

 
 


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