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Date Posted: 05/21/2003
NetSuite Shines in Midmarket CRM Review
NetSuite Receives More 'Excellent' Ratings Than Salesforce.com, Microsoft CRM In Head-to-Head Comparison
SAN MATEO, Calif., May 15 /PRNewswire/ -- NetLedger, Inc., today announced that in a review of midmarket CRM solutions, its NetSuite application received the most scores of "Excellent," surpassing all competitors including Salesforce.com and Microsoft CRM. This detailed review, from industry-leading publication eWEEK, recognizes NetSuite's capabilities by saying "Compared with other midmarket hosted CRM solutions, NetLedger's application is in a class by itself." The award-winning NetSuite application is built on the foundation of Oracle Small Business Suite. The Oracle Small Business Suite name is used under license from Oracle Corporation (Nasdaq: ORCL - News).
The review, titled "Integration Key to CRM Success," grades features in CRM products. In the category of Usability, often cited as the key attribute for successful adoption of CRM solutions, NetLedger outscored both Salesforce.com and MS CRM. NetSuite's usability features are unmatched in any other on-line solution. Particularly powerful are NetSuite's Windows-like navigation with drop down menus, customizable real-time dashboards, and configurable user-specific roles. NetSuite also received an Excellent in the category of Manageability, outscoring both Salesforce.com and MS CRM.
According to a recent survey in CRM Magazine, the biggest issue facing companies implementing CRM is front-office and back-office system integration (Source: CRM Magazine, January 2003). On the subject of front-office/back-office integration, the eWEEK review said of NetSuite, "None of the other systems we tested has the same kind of tight module integration." NetSuite's integration allows users to do things other on-line and off-line CRM offerings do not, such as create sales estimates and orders directly from the system; check inventory stock levels; forecast demand for products; and create, host and manage eCommerce sites. When discussing Salesforce.com's integration capabilities, the article indicated, "And Salesforce.com's back-office integration strategy is more of an afterthought...."
"Stand alone, non-integrated business software applications are dead, regardless of whether those applications are delivered as hosted or self-managed applications," said Zach Nelson, president and CEO of NetLedger. "NetSuite is the only solution that integrates CRM, ERP and on-line operations in a single application, allowing midmarket companies to go from contact to contract to cash in record time."
Delivered as online service, NetSuite enables companies to manage all key business processes in a single, integrated system. There is no hardware to procure, no large, up-front license fee, no maintenance fees associated with hardware or software, and no complex set-ups. Since NetLedger's first online application launch in 1999, the company has surpassed the 7,000-customer milestone, making it the leading provider of integrated online ERP/CRM application services for mid-sized businesses.
About NetLedger, Inc.
Founded in 1998, NetLedger, Inc. is a leading provider of ERP and CRM application software for small and mid-sized businesses. In addition to NetLedger(TM) Advanced Accounting, NetCRM(TM), and NetSuite(TM), NetLedger's products also include Oracle Small Business Suite, which has won many prestigious industry awards, such as the PC Magazine Editors' Choice Awards in 2001 and 2002; PC World Best Bets 2001; PC World 2001 World Class Award; Forbes.com's Best of the Web 2001 and 2002; and Upside Hot 100 2002. Recently NetLedger's NetSuite has won five stars out of five from PC Magazine. NetLedger also provides enhanced, integrated solutions through its strategic partnerships including Yahoo! Inc., Paytrust, and Innovative Merchant Solutions. The company currently has more than 7,000 companies using its products and the company's investors include Larry Ellison, StarVest Partners L.P., ADP and PaineWebber. For more information about NetLedger visit www.netledger.com.
Trademark
Oracle is a registered trademark of Oracle Corporation and/or its affiliates.
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Source: NetLedger, Inc.
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