In-depth research, analysis and insight for the accounting software industry

March 2003 edition


Feature Story: Begging the Question: FAQs With Accounting Software Vendors

It should be safe to say that when someone buys software, let alone accounting software, they will ultimately have questions. In some cases the questions will be common and straightforward, while other questions will be infrequent and involved. Either way, there should be a method put in place for users to get their questions answered. In the following article, we interviewed various professionals and vendors to receive their insight and find out how they respond to questions. The article touches on different methods of responding to questions, such as online search, email and phone support. The vendors also offer their opinions on which methods they believe are the most effective, as well as the most frequent questions requested by their users.




Ideas in Motion: Information Technology Group, Inc.
How Two CPAs Gave up Their Day Jobs and Joined Forces

Dave Cieslak and Bob Gaby aren't your typical CPAs or even your typical technology consultants. Actually, they are a unique blend of both and they believe this is what gives them their competitive advantage over other professionals in the accounting marketplace. Their company has been named a “Killer VAR” by Accounting Technology magazine and they've been an ACCPAC Premier Partner for several years running. Among other accolades and achievements, they are highly respected by many in their profession and are a class "A" example of how an accounting technology practice should be operated.


Ideas in Motion is a monthly column designed to focus on best practices within CPA firms and organizations involved in providing technology related services.





Accounting System Concepts
This column presents a new accounting system concept each month that may be applicable to your organization.

Current topic:
Period End Processing in the Accounts Receivable Module
Following the end of each accounting period, the accounts receivable system performs some general housekeeping chores and period end reporting...


Sponsor Messages & Links

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